theinterpretingcoach

Sophie Llewellyn Smith is a conference interpreter with 15 years' experience of interpreter training. On her site theinterpretingcoach.com, you will find eBooks and eCourses to help you consolidate or update your interpreting skills in areas such as note-taking, research skills, analytical skills, and retour interpreting (working into a B language). Each course breaks the skills down into manageable sections and uses a mixture of text, audio and video to examine underlying principles and work on practical exercises. In this way, you can use self-study at your own pace to target your weaknesses, improve your performance and become more marketable.

Finding fifth gear: how to speed up your reaction time in simultaneous

20th June 201920th June 2019 by theinterpretingcoach

I was teaching a class at the University of Manchester yesterday, and listening to the interpreting students tackle a piece of rapid, ‘real-life’ French reminded me of the days when I was a trainee on the SCIC stage, honing my own interpreting skills at the European Commission in Brussels.

At the time, I had three mentors – well, they were actually called godmothers and godfathers – and I vividly remember sitting in a dummy booth in the Borschette building, feeling totally inadequate as I tried to follow arcane customs negotiations and interpret into English under the watchful eye (and ears) of my vastly more experienced colleagues.

One of my mentors, twinkly-eyed and bearded, reminded me of a genial brown bear. He would doze off gently in the back of the booth, while the delegates’ German reached parts of my brain other languages cannot reach.

slow reaction time — No wonder my mentor used to snooze when I worked from German.

One day, my mentor hit me with these words of wisdom: ‘The problem with your German, Sophie, is that you don’t have a fourth gear’. My internal reaction to this pronouncement was ‘Ha ha ha, I’d be happy if I could even find second gear!’, but by then I had already learned that it was a bad idea to show weakness, so I didn’t say it out loud. This was one of the few times in life that I managed to keep my mouth shut instead of blurting out my innermost thoughts and putting my foot squarely in my mouth.

In class yesterday, I found myself repeating those words to the students. ‘When you’re dealing with fast and furious French like this, you need to be firing on all cylinders. You need to find fifth gear. You need to be 100% on the ball.’ And other such imagery.

Image my consternation when one of the students pointed out that this isn’t a very helpful comment. What does it actually mean to move into a higher gear, and how do you do it?

Huh.

It always rocks me back on my heels a little when I say something I think is fairly obvious, and it becomes apparent that it’s not that clear to everyone else. It’s a salutary reminder that our brains don’t all work the same. Or at least, that my brain doesn’t work like anyone else’s.

So I tried to unpack my own statement.

Shifting into a higher gear

What does it mean to shift into a higher gear?

To me, this phrase describes the difference between ambling along at 30 mph admiring the scenery out of the car window, versus zipping down the motorway at 70 mph (obviously, I’m so law-abiding I never break the speed limit…).

In the former case, you have plenty of time to react to hazards (dozy pedestrians, aggressive drivers, unexpected cyclists just around a bend, potholes, or where I live, hedgehogs). You can change course in time to avoid a collision. In interpreting terms, this equates to a reasonably slow, well structured speech, which allows you some time to think, adjust your décalage, tidy up the speaker, and reformulate into elegant English/Turkish/whatever your target language is.

When you’re driving much faster on the motorway, however, you have to react very quickly to anything new and/or dangerous and be hyper-aware of everything going on around you at all times (e.g. other drivers’ behaviour). In interpreting terms, this is where you have a crazy fast speaker throwing facts and figures at you (or quips, jokes, asides, interjections, examples…). If you take too long over your analysis or reformulating, there’s a good chance you’ll make a mistake or miss an idea (or possibly several sentences).

In other words, ‘fifth gear’ in simultaneous implies being able to deal successfully with fast, dense speech. And that, in turn, implies a faster reaction time.

So when I talk about fifth gear, firing on all cylinders, or being on the ball, I really mean that your reaction time needs to be super-sharp.

Knowing this is one thing. Doing it is another. How can you speed up your reaction time when interpreting in simultaneous mode?

Speeding up your reaction time

In order to react faster when faced with lots of information delivered quickly (possibly with the extra challenge of asides, in jokes, or cultural references thrown into the mix), you need to a) process and analyse the information faster, b) say it faster in your target language (i.e. get to the point), or c) both.

Spit it out

On the output side of the simultaneous equation, here are some techniques to try:

Don’t repeat information. Say it once, and move on. If the point the speaker is making has been covered already during the speech, or can legitimately be subsumed in a slightly more general point, leave it out.
Choose concise solutions in your target language. Good news for English As and retourists: English is generally a very concise language (see my blog post about making use of this feature, and others, to improve your interpreting).
Use intonation strategically to make up for being less explicit. You can do a huge amount with your voice alone: highlight a specific point, indicate that you’re mentioning a secondary item of information, introduce a digression, link to the next part of the speech…
Speak faster! I don’t generally advise my students to practise doing this, because it’s difficult to change your natural speech style, but I know other trainers who do.

Coincidentally, if you put all of this into practice, you will be saying less, and freeing up more space to listen to the speaker. If you think of your brain’s processing capacity during simultaneous interpreting as being a finite resource, freeing up some of that capacity by being more concise and streamlining your output should enable you to process what you hear better and faster.

Process faster

On the input side of the simultaneous equation (i.e. what you are hearing), there are also techniques you can apply to help you process (i.e. hear, understand, digest, edit) the information faster.

Keep working on your source language comprehension, especially if it’s one of your C languages and not a B. Just trying to understand the original, especially if the syntax is convoluted, can burn up a lot of brain juice, leaving you much less for incisive analysis and good expression in the target language. So work hard on your comprehension.
The same goes for cultural references in the source language. If you haven’t immersed yourself in the culture of the source language, you may completely miss some of the speaker’s references; or you may hear something, but not really understand what it relates to; or you may get it, or half-get it, but be unable to come up with a decent, brief explanation quickly enough.
Ditto background knowledge. If you have a solid understanding of the issues involved, so that much of the material is familiar to you from the news or your prior experience in this field, you won’t have to work so hard to decipher what the speaker is saying. If you’re interpreting a panel debate about Brexit, and you don’t know much about the workings of the EU, British politics, or previous referendums, your work will be very much harder.
Improve your reflexes. If you like sport, you will know how important muscle memory is to performance. Athletes, dancers and gymnasts (and professional musicians) go over the same movements over and over again, so that they can bypass their conscious brain in pressure situations and fall back on ingrained habits. Their body remembers what to do without having to think about it. When you’re interpreting, it’s really useful to have ready-made solutions for problems that come up again and again. In simple terms, this means practising frequently-occurring phrases – perhaps speech openings and closings, or typical comments from the Chairman of a meeting, especially in your B language – but also giving some thought to fragments and expressions that are characteristic of your source language. In French, for example, you don’t want to have to reinvent the wheel every time you encounter something like ‘langue de bois’, ‘sur la forme et sur le fond’, or ‘des pistes de réflexion’. So think about your options in advance, when you come across one of these ‘classics’ in a podcast or article, or when listening to the news.

Finally, when you’re dealing with a speaker who’s like greased lightning, it’s important to manage your décalage.

Although I usually urge my students not to stick too closely to the speaker (for fear of linguistic interference or of ending up facing a brick wall in simultaneous, leading to unfinished sentences or errors), most interpreters won’t be able to get all the information in if they leave a long décalage when dealing with very fast speech.

There is an argument, therefore, for not dilly-dallying, especially if the speaker is throwing out lots of figures. Your brain can’t retain them in the same way as it retains ideas, so stick close behind and get them out as quickly as possible (if the speech is very fast, writing down the figures and units will inevitably lead to a loss of other information). However, this is by no means an excuse for copying the syntax of the source language or slipping into ‘parrot’ mode, i.e. repeating what the speaker says without sufficient analysis. Even in a fast speech, there is room for analysis and reformulation. For me, the trick lies in hanging back a little when the next idea/sentence begins after a pause. If you don’t jump in straight away, you can decide which way you’re going to leap, and do some strategic shifting around of information. Elsewhere in the sentence, which may be very long, you may have less room for manoeuvre. This way, I have a better chance of beginning the sentence in an idiomatic way, and then I chop the rest of it up into manageable pieces (salami technique/chunking), so that I don’t get bogged down in long and complicated syntax.

A final point: if the speaker is very dense and factual, you really need to stay on top of him (or her). On the other hand, if the speaker delights in peppering the speech with asides, in jokes, cultural references, quotes, and the like, your priority must be, at all costs, to understand the main ideas. Sounds obvious, doesn’t it? And yet, with a rapid flow of information, it’s easy to lose sight of this most basic of principles. If you don’t catch the main ideas, the next two or three sentences you hear may be completely meaningless without their context. So if the speaker is shooting off in all directions, focus heavily on understanding the his or her intentions, and sacrifice some of the other fluff if necessary. Summarise where you can. Use intonation to convey the speaker’s tone if you don’t have time to do it in words.

I hope this post has given you some ideas for tackling difficult material successfully. If it sounds a little abstract, that’s because it’s difficult to talk about this sort of thing without illustrating your approach using an actual speech + interpreting performance. And that’s precisely what I propose to do in my next blog post.

For those with French, I’ll be talking about Jean Quatremer’s contribution as moderator of a debate about the Brexit referendum. Here’s the clip, in case you’d like to have a go at interpreting Quatremer’s introduction (or indeed, Emmanuel Macron’s contribution).

What are your best tips for dealing with speakers who go like the clappers?

Please follow and like us:

Better time management with 3 great free tools

24th April 201924th April 2019 by theinterpretingcoach

Time management in the modern world

Nowadays, everybody’s busy busy busy! We’re all juggling multiple assignments, jobs, devices, apps, websites, passwords…It’s exhausting sometimes. And I’ll admit it: in the past few months, I’ve dropped a couple of balls, generally because I’ve lost track of what I was supposed to be doing. I often have panicky thoughts about whether or not I’ve actually booked the children into daycare after school, or whether they will be standing at the school gate at 3.15, looking pathetic and wondering if their mother has abandoned them.

However…it hasn’t happened yet. Because most of the time, I’m actually pretty organised. Note that I didn’t say tidy, but organised (an important distinction, in my husband’s mind anyway).

Today I’d like to share with you my top three tools for staying on top of my to-do list, appointments, and web logins. Best of all, they are all free and very simple to use, and they will definitely improve your time management!

A password manager

How many websites are you registered with? Do you reuse the same password all the time (a very real security risk)? Do you write your passwords down somewhere ‘safe’? Do you forget important passwords all the time?

This was me, a year ago. I would reuse the same login credentials, with a memorable (but weak) password, for all the websites where I do my online shopping. This is definitely a bad idea when many of these sites store your credit card details.

I was also running several websites, one of which had been hacked. It became obvious that I needed a more reliable and more secure way of generating and storing passwords than simply writing them down, even in coded form in a password-protected document on my computer. Apart from anything else, it was inconvenient only having access to my passwords when I was using my laptop.

Enter…the password manager.

The premise of a password manager is that it is yet another website, for which you need to remember yet another strong password, but…it’s the only one. Once you’ve created a memorable login for the password manager, it will do all the work for you when logging into websites. Now, you might already store passwords in your browser (such as Firefox), but you won’t be able to access them on another device, and if your laptop or phone is stolen, your passwords aren’t secure. The password manager avoids these problems.

I use LastPass to manage my passwords. It stores all my encrypted passwords online, and I just need one master password to access them. Here’s how it describes itself:

‘LastPass remembers all your passwords, so you don’t have to.’

Clearly, you can only use a password manager if you trust the company’s security measures, so do your research before signing up. We’ve all heard of plenty of breaches of security all over the Internet, so it’s worth being cautious. On the other hand, what are the odds that their security measures are weaker than yours?

Here are the main benefits, as I see them:

it’s free.
you can access your passwords from any device, once you have signed into LastPass.
it auto-fills login panels when you visit websites where you have previous registered.
when you visit a new website, a pop-up comes up asking if you want to store the password.
you can share passwords securely with a friend.
the site can also serve as a vault to store information such as passport numbers, driver’s licence numbers, or WiFi passwords.

The paid version of LastPass will, of course, offer you more functionality. For example, in case of emergency or in a crisis, your trusted friends and family can access your vault (sorry to be morbid, but I imagine that would come in useful if I suddenly popped my clogs, if nothing else because so many of our financial transactions are conducted online these days). You can also share your passwords with several people at once (‘one to many sharing’), which would be useful if you were running a team, for example.

However, I find the free version quite sufficient for my needs, and I don’t even use all the functions; for instance, there are plenty of free strong random password generators on the web, so I don’t use LastPass’s.

A few words of caution:

it’s important to logout in the evening, otherwise anyone using your device could access all the websites you’re registered on.
don’t store very sensitive credentials in your vault. In particular, you should avoid storing online banking details on a password manager, because your bank won’t cover you if there’s a security breach.

There are other options out there, such as Dashlane and RoboForm; they have different features, but since their core business is the same, they’re much of a muchness.

A better to-do list

You may be ruled by lists, as I am, or you may not; but EVERYBODY, surely, writes down what needs doing in some form or other, at some point – maybe using the Notes function on your phone, or on the back of an envelope, or on a notepad stuck to the fridge.

I use Trello to organise my life and my coaching sessions, and I love it (full disclosure: you may have noticed I’ve given you a special link, but I’m not an affiliate and I won’t receive any money for doing so!).

Imagine writing a to-do list in the form of bullet points. Then imagine having several of these lists alongside one another, on a single screen (or ‘board’).

For example, you could have a list for each day of the week, thus creating a weekly planner. Here’s a sample board for someone who wants to improve their English retour:

English retour action plan, created with Trello

You will see from this image that you can label your items (known as ‘cards’) in a particular colour; here, I’ve put terminology work in yellow, background knowledge in red, and interpreting practice in blue. That way, you can see at a glance what the balance of activities is.

Some of the other features I find very useful on Trello:

it’s free!
you can create multiple boards and share them with friends or colleagues.
you can drag and drop cards, which means you can move an item across to another day if you haven’t completed it.
you can attach virtually anything to a card: an audio file, a document, basically anything that’s on your computer. You can also attach a file from Dropbox or Google Drive, or attach a link.
you can add due dates, checklists, comments and descriptions to a card, and share it with someone.
you can view the cards with due dates in a calendar view.

You really don’t need the paid version of Trello, unless you’re desperate to have more exciting backgrounds on your boards.

Your imagination and creativity are the only limits to what you can do with Trello. For example, instead of having a weekly planner, you could create a board with categories of things that need doing. Here’s a board listing useful exercises for an interpreting student:

Trello board example — Possible exercises for interpreting students – by category

And here’s the home page, where you can see all your boards:

Trello home page, where you can find all your boards

You can have ‘starred’ boards, which gives them a higher priority, and it’s also possible to see recently-viewed boards separately from the ones that you use more rarely.

All in all, I find it an invaluable tool for keeping information, ideas, and tasks in one place. I use it to list all the DIY that needs doing in the house, my ideas for blog content, and my personal admin tasks (e.g. the dreaded tax return!), among many other things.

A powerful way to schedule appointments

My third suggestion is less likely to be useful to students, but it’s great for freelancers who do a bit of this and a bit of that, or who work on an hourly basis. I couldn’t run my coaching business without it, but it would work equally well for personal tutors, language coaches, and anyone else who works on an hourly basis (or at least, in slots of time).

The scheduling tool I use is Acuity.

On-screen, it looks like a calendar, with daily, weekly or monthly views.

Here’s why I love it:

it’s free!
your clients can schedule, reschedule and cancel their own appointments.
you can easily control your availability, by blocking off time (see the grey zones in the picture), and by setting your business hours.
it takes into account your clients’ time zone.
you can save notes on each client.
you can create a different link for each type of appointment (e.g. personal training, massage, nutrition consultation), and choose which link to send to each client. The appointments will appear in different colours on your calendar.

In short, the free version of Acuity is very powerful and allows you to interact with clients in a very flexible way (but without having to go through your entire diary with them to find a mutually agreeable appointment – ‘oh no, I can’t do Tuesday because I’ll be in Brussels. No, I can’t do Wednesday because I’m teaching. Can you do Friday at 10 o’clock? No? How about next week?’). The paid version has all sorts of bells and whistles, as you would expect, such as integrating with platforms like Zoom, and enabling you to embed the scheduler into your own website.

The reason I have switched to the paid version is simply that it allows me to sync Acuity with iCal. This means my Acuity appointments appear on my laptop calendar and vice versa. It’s a life-saver and allows me to avoid double- and triple-booking myself (well, most of the time!). The paid version of Acuity also allows you to take payments, e.g. with Paypal, and generate coupons for your clients.

Voilà! I hope you found this review of my top three tools useful! What’s your secret to productivity and good time management? Let me know in the comments section.

Sophie Llewellyn Smith, writing as The Interpreting Coach, is a coach, interpreter trainer, conference interpreter, designer of online teaching materials, and creator of Speechpool. Follow the blog to pick up tips on how to improve your interpreting skills, and check out the website for digital material to complement your face-to-face learning and empower you to take control of your learning. If you’re interested in personal coaching, why not book a free discovery call?