Feeling angry

This is a vocabulary-building post about feeling angry. I suppose if you’re interpreting at a conference, you’re more likely to hear expressions voicing mild anger or irritation, but in other settings, I can imagine people being furious.

Let’s get started with a game as a warm-up!

Idioms game

This is a word association game. Your task is to use the image as inspiration to help you find an idiom meaning ‘being angry/grumpy’. The idiom usually has 2-5 words, and if it’s a verb phrase (e.g. to fly into a rage), the first word is ‘to’ in the quiz, and the image might be a bird or a set of wings.

Get the idea? 😉

I’ve used the form ‘one’s’, where appropriate, rather than ‘your’ (for example, it would be ‘to blow one’s nose’ rather than ‘to blow your nose’).

These idioms are all pretty informal; I wouldn’t recommend using them in a conference settings, unless the speaker is being very casual.

Did you get the answers?

  • to blow one’s top: I told her what happened, and she blew her top.
  • to explode: When I told my mum the mark I got in my last Physics test, she exploded.
  • to lose one’s rag
  • to see red
  • foaming at the mouth
  • to go ballistic
  • to throw one’s toys out of the pram (= to have a temper tantrum)
  • to get hot under the collar (this can also mean to be embarrassed)

Idioms – brainstorming

Set a timer for 3 minutes, and see how many more idioms you can come up with meaning ‘to lose one’s temper’!

  • to blow up
  • to fly off the handle
  • to lose the plot
  • to lose it
  • to have a hissy fit
  • to throw a fit
  • to have a strop
  • to have/throw a paddy – interestingly, this appears to come from the word Paddy (from Patrick), meaning an Irishman; the idea being that Irishmen were easily riled. Some people find this idiom offensive because of the stereotype, others don’t really recognise the link with Ireland anymore. It’s certainly a British American idiom, rather than American English, and very colloquial.
  • to be fit to be tied (I was fit to be tied when I heard the news.)
  • to be hacked off
  • to go berserk
  • to fly into a rage
  • to lose one’s cool

Now let’s see how many adjectives you know to describe people who are bad-tempered. Most of these are British English, and you will need to unscramble the words.

  • tetchy – a very British word meaning someone who gets irritated easily. May have first been used by Shakespeare in Romeo and Juliet.
  • ratty – feeling annoyed (informal)
  • waspish – someone who makes cutting, cruel comments and sounds annoyed (or the comments themselves can be described as ‘waspish’). Nowadays, in a different register, we would say ‘bitchy’. 
  • querulous – this means someone complaining or fretful (from the Latin queri, to complain) – quite an old-fashioned word
  • crotchety – this word is used to describe a person who is difficult or cranky. A common phrase would be ‘a crotchety old man’.
  • snappy
  • surly – collocates well with ‘teenagers’!!
  • fractious
  • cranky
  • exasperated

Quiz

  1. What word for ‘furious’ is an adjective that originally meant black and blue, then pale, then red?
  2. What word for ‘angry’ comes from the French (via Latin) meaning ‘to smoke’?
  3. What old fashioned word for an ill-tempered person is an adjective describing one of the ‘humours’ (of which bilious is another)?
  4. What word for ‘furiously angry’ could also be used to describe a light bulb?
  5. What colloquial British English word meaning grumpy could also describe a rodent?
  6. What adjective for ‘angry’ comes from a three-letter noun which is a synonym for ‘anger’?
  7. What British English word for ‘grumpy’ may have been used first by Shakespeare in Romeo and Juliet in 1592?
  8. What word for bad-tempered comes from the Latin word for ‘break’, ‘shatter’?
  9. What British English word for ‘annoyed’, often used when talking to children, can be represented by this symbol: X ?

  • livid
  • fuming – informal
  • choleric – old-fashioned
  • incandescent (e.g. incandescent with rage)
  • ratty – informal
  • irate
  • tetchy
  • fractious
  • cross

Useful terms for meetings

Not all of the idioms and terms we’ve looked at so far are suitable for meeting situations, where people tend to be relatively diplomatic and avoid expressing very strong emotions. In general, some of the more colloquial idioms may not be formal enough – although it depends very much on the speaker’s style.

Here are some safe options for describing a feeling of irritation, rather than rage:

  • irritated
  • displeased
  • exasperated
  • put out
  • dismayed

And some options for saying that you’re very angry:

  • incensed – this is generally used about other people, rather than oneself, and has a tinge of being offended by someone’s words or actions, taking umbrage, e.g. She was incensed by the implication she hadn’t worked hard enough on the proposal.
  • furious
  • incandescent (often ‘incandescent with rage’) – this describes extreme anger
  • enraged
  • fuming – quite informal
  • livid
  • seething
  • infuriated (by…)
  • apopletic – this means ‘furiously angry’, so much so that it looks as if the top of his/her head is going to blow off! It comes from Ancient Greek via Latin, and means ‘to be disabled by a stroke’
  • beside oneself with rage
  • outraged

Of course, there are many other words and expressions, some of which are just too colloquial (or vulgar) for a meeting situation, e.g. pissed off.

Improvisation

Write a short letter to complain to a company about the terrible customer service you have received. Give details about what happened. Use several words or idioms that mean ‘angry’ or ‘furious’.

When you’ve finished, take a look at the example text.

I am writing to express my profound disappointment and frustration following my recent experience with your company. As a loyal customer, I am not only dissatisfied but downright infuriated by the treatment I received.

On 1st September, I contacted your customer service team regarding a faulty toaster. After waiting on hold for an excruciating 90 minutes, I finally spoke to a representative who seemed uninterested and dismissive of my concerns. Despite my attempts to explain the issue clearly, I was repeatedly interrupted and given vague answers that provided no resolution.

What has truly left me livid is that after being promised a follow-up within 3 days, I have heard absolutely nothing. I have since called back multiple times, only to encounter more unhelpful staff and endless transfers between departments. This level of incompetence and disregard is unacceptable.

I trusted your company to provide a certain standard of service, and this experience has shattered that trust. It is bewildering and maddening to feel so undervalued as a customer.

I demand an immediate response to this letter, as well as a clear explanation of what went wrong and how you intend to rectify the situation. A gesture of goodwill to address the inconvenience caused would also be appreciated.

Please understand that I am not just annoyed—I am outraged by the lack of professionalism and courtesy shown. If I do not receive a satisfactory resolution within two weeks, I will have no choice but to escalate this matter further.

I hope this letter serves as a wake-up call to improve the way you treat your customers.

Yours sincerely,

Now:

  1. Rewrite either your text or the example text to make it more informal. Use plenty of appropriate idioms.
  2. Rewrite your text or the example text to make it more formal.

Hi,

I’m writing because I’m absolutely fuming about how I’ve been treated by your company recently. Honestly, I’m at the end of my tether and feel like I’m talking to a brick wall every time I reach out.

On 3rd September, I contacted your customer service team about a faulty toaster. After waiting on hold for what felt like forever, I finally got through to someone who barely seemed to care about my problem. I tried to explain what was going on, but I kept getting cut off, and the answers I got were completely useless.

What really made my blood boil is that I was told someone would get back to me within 3 days, but here we are—nothing. Zilch. I’ve had to chase this up myself, only to be passed around like a hot potato between departments, and still no one’s helped me.

Frankly, I’m spitting feathers about this whole thing. I expected so much better from your company, and this has left a really bad taste in my mouth.

I need this sorted—pronto. I want a proper explanation of what’s gone wrong, what you’re going to do to fix it, and maybe a little something to make up for all the time and stress I’ve had to go through.

If I don’t hear back within 2 weeks, I’ll have to take things further, which is the last thing I want to do—but I will if I have to.

I really hope you take this seriously and start treating your customers properly.

Thanks,

Note how many idioms there are in this version. This supports the idea that idioms are often informal.

MORE FORMAL

Dear Sir/Madam,

I am writing to formally raise my concerns about the unsatisfactory level of customer service I have recently experienced with your company. I am deeply disappointed and feel compelled to express my dissatisfaction in the hope that appropriate measures will be taken to address this matter.

On 3rd September, I contacted your customer service department regarding a faulty toaster. Despite waiting for an extended period to speak to an agent, the response I received was cursory and lacked the professionalism I had expected. My attempts to explain the nature of the issue were met with minimal engagement, and the advice provided was both vague and unhelpful.

I was assured during this interaction that my concerns would be escalated and that I would receive a resolution within 3 days. Regrettably, no such follow-up has occurred. Instead, I have been required to contact your company multiple times, during which I was transferred between departments without any clear resolution. This process has not only been inefficient but has also caused considerable frustration.

I must express my dismay at the lack of communication and accountability demonstrated throughout this ordeal. It is entirely unacceptable that as a loyal customer, I have been treated in such an unprofessional and dismissive manner.

I respectfully request a detailed explanation of the delays and lack of resolution, along with a prompt and effective solution to my original issue. Furthermore, I expect a gesture of goodwill to compensate for the inconvenience and time lost as a result of this situation.

Please respond to this letter within two weeks with your proposed actions to resolve this matter. Should I not hear back, I will be left with no choice but to escalate my complaint to the relevant consumer protection authorities.

Yours faithfully,

Note how much milder the formal version is.

I hope you enjoyed these exercises!

p.s. The word fractious is a very common term to describe political parties that argue, debates that are ill-tempered, etc.

Here are some examples from The Guardian:

“Thought for the Day” boring? So why does it provoke such fractious debate?

This is just one instance of the power of drawings, and their role in the often fractious relationship between architect and client

Fractious EU summit rejects Franco-German plan for Putin talks

But the EU, fragmented, disputatious and wounded to an extent unusual even by its fractious standards, is taking one day at a time.

Art and interpreter training

While I consider myself a vaguely creative person, I’ve never thought of myself as artistic. It’s a long time since I’ve put pencil (or paintbrush) to paper for the purpose of creating art, but it’s my daughter’s favourite subject at school, so I enrolled with her on a 12-week course called ‘Art for the Terrified’.

Things rarely go to plan in life, and we’ve only had two sessions out of four (I was ill for one of them, the teacher was ill for another). After ‘colour’ and ‘line’, last night’s theme was ‘tonal value’ – or what I think of as ‘shading’.

I found the session enjoyable, partly as a way to switch off from real life, partly for the process of making art, and partly because it made me think about parallels with interpreter training.


Sheep 1, copied from Henry Moore

Outline of an art class

Here’s what our teacher Jane had us do yesterday.

First, she gave us a sheet with examples of different shading methods: hatching, cross hatching, stippling (where you draw lots of little dots), smudging/blending, and ‘scumbling’ (a word I had never heard before.)

As far as I could see, the teacher’s version of scumbling means drawing lots of little squiggles on the page to create shading. This does not match the Collins dictionary definition at all:

(in painting and drawing) to soften or blend (an outline or colour) with an upper coat of opaque colour, applied very thinly

But never mind! Scumbling (or scribbling, basically), seemed like fun.

After trying out some of the exercises on the handout, we moved on to the piÚce de résistance of the evening, which involved copying a line drawing by Henry Moore, who, apart from being an incredible, world-famous sculptor, also enjoyed drawing sheep.

Sheep are close to my heart, since Yorkshire, where I live, is full of them. They dot the countryside and form an erratic counterpoint to the straight lines of dry stone walls.

[As a side note, my husband and I were once driving through the Yorkshire countryside, and I pointed out that the fields were pecorous. ‘What does pecorous mean?’, he asked. ‘Full of sheep’, I replied. To which he said ‘Sophie, sometimes YOU are full of sh**’. After that, I stopped trying to introduce interesting Latin-derived words into our conversations.]

But back to our art class, where after attempting to copy Henry Moore, I tried my hand at copying a photograph of a sheep:


Sheep 2, copied from a photo


Parallels between interpreter training and learning to draw

I spend a lot of time teaching, but I rarely attend classes these days, so I found it a very interesting experience.

I felt there were many potentially useful parallels between this art class and the process of learning to be an interpreter. Here are some of my thoughts:

  1. Since art is an area where I have no great knowledge, expertise, or confidence, I found it useful to have a ‘guide’ (i.e. our teacher) to structure the session, give a brief demonstration, and set tasks. I’m sure once I have more knowledge and confidence, I’ll be able to shape my own learning journey.
  2. I found the process of copying an expert very useful. I wouldn’t have known where to start with my scribbly pen drawing of a sheep without that structure. Copying Henry Moore’s technique was an opportunity to think about why and how he had done certain things: scribbled harder in darker areas, used straight lines vs curls, used precise outlines, etc. It made me think about why those techniques were successful (or not), and it gave me a template to follow in my second drawing, where I was copying a photo. For me, the parallel with interpreter training is that if you listen to an experienced interpreter, or attempt the same material and then listen to their version, you can analyse how they approached certain difficulties (speed, numbers, idioms, etc.) and try out the same techniques in your interpretation.
  3. Having the task broken down into stages – first, copying Moore’s drawing, then attempting to use similar techniques to copy a photo of a sheep – was very useful. It meant that I had a trial run before trying the more difficult exercise, and I could then try to replicate the techniques. Not trying to do everything at once helped build my confidence, and by the time we got onto copying the photo, I had at least some idea of how I could approach the drawing. In interpreter training terms, this is similar to introducing consecutive note-taking or simultaneous skills gradually, both to build confidence and to create a strong foundation, rather than throwing interpreters in at the deep end.
  4. One way in which the sheep exercise was very different from my days as an interpreting student (or a student of many other things: ballet, piano, etc.) was that I approached the process with curiosity rather than judgement. I really wasn’t bothered whether the end result was ‘good’ or ‘bad’ (according to whose standards, anyway?); instead, I was simply working through the exercises and then assessing what happened. Did I learn something from copying Henry Moore? Was I able to apply those teachings to the second sheep drawing? Was the second drawing, where I had more freedom, as successful as the first? More successful? Why? This was a very liberating experience, because I really didn’t care whether I was ‘good’ at art, or whether I drew a ‘good’ sheep. Instead, I viewed it as a learning experience and looked for what I would do the same next time, and what I would do differently (sheep 2’s head is too dark, for instance, so it doesn’t contrast enough with the background, and it’s too dark compared to the rest of the body). This is a really great approach to learning, because it means you don’t get depressed by ‘mistakes’, you focus on your performance in a specific exercise rather than your (supposed) ability or talent, you can appreciate incremental progress, and you can be constructive about what to do next.
  5. One of the good things about the class was that the exercise sheet encouraged us to experiment with several different shading techniques. Without that encouragement, I would have stuck to smudging/blending, which is what I always used to do when I drew pencil drawings as a teenager. Trying something new gave me new insights, showed me that I actually liked some of the other techniques, and meant I drew a picture I would never have managed in the past, since I had never before done a drawing in pen or used scumbling for shading. Trying new techniques even if they don’t appeal to you or you don’t think you’ll be very good at them is important, but difficult to do, particularly if you’re a perfectionist type. For example, when I teach simultaneous, I often encourage students to play with dĂ©calage or try using salami technique, because if we stick to what we always do, we’ll…always get the same result! Trying a new technique when your existing strategies aren’t working any more is part of having a growth mindset.
  6. My final thought is about the other participants. There was no opportunity to walk around the room and see what everyone else had produced. I thought this was a pity, because you can learn so much from examining other people’s work, whether they are experts or not. I would have appreciated the opportunity to see what shading techniques they had used and to pick up any of their tricks for dealing with aspects of the drawing I found difficult. In the same way, whether you’re an interpreting student or an interpreter in, say, a practice group, you can learn a huge amount from colleagues, whether or not they are at a more advanced stage than you are.

Growth mindset and learning

My biggest takeaway from last night’s session was about how enjoyable and constructive it was to apply growth mindset principles to my learning, in a way that I haven’t always done in the past. Perhaps it was easier to do that as an adult learner, and because there was nothing at stake (it wasn’t a vocational course to prepare for a new career, for instance).

Of course, the fact that I approached the class with a growth mindset, when I wouldn’t have in the past, is a great demonstration that even people who tend to have a fixed mindset (me!!) can change that.

Can you see parallels between your interpreting practice and another skill you’re learning, or a hobby of yours? Can you transfer your approach to learning a different skill across to your interpreting practice, to make it more productive or enjoyable? Is there scope for you to apply more growth mindset principles to your learning?

Idioms involving hands

There are so many expressions containing the word hands (and feet!). How well do you know them?

Exercise 1

Grab a pen and paper (or just type into your Notes app or similar).

How many idioms and expressions can you think of containing the word hand or hands?

Hang onto your list, as you’ll need it soon!

Exercise 2

Can you fill in the blanks with a suitable expression? They all contain the word hand(s).

  1. “Why can’t you move the meeting to the following week? It would be much more convenient.” “I’m afraid my _______________. This was the only day the Village Hall was available to rent for our club meeting.”
  2. “Now I’ve shown you round the antimatter factory, I’ll leave you in my assistant’s _________________ for a tour of the Large Hadron Collider.”
  3. Veronica Walker is best known for writing a book about consecutive note-taking, but did you know she also _____________ in designing the SCIC Speech Repository? [note: this sentence is completely made up!]
  4. “You think we should collaborate with our political opponents on this project. I wouldn’t __________ the idea _________; it could definitely work to our advantage.”
  5. I think anyone who tries to lecture young people about the dangers of drugs needs to have experienced them ________________.
  6. The current owner of the bank is Swiss, but the company has________________ six times in the past decade.

  1. “Why can’t you move the meeting to the following week? It would be much more convenient.” “I’m afraid my hands are tied. This was the only day the Village Hall was available to rent for our club meeting.”
  2. “Now I’ve shown you round the antimatter factory, I’ll leave you in my assistant’s capable hands for a tour of the Large Hadron Collider.”
  3. Veronica Walker is best known for writing a book about consecutive note-taking, but did you know she also had a hand in designing the SCIC Speech Repository? [note: this sentence is completely made up!]
  4. “You think we should collaborate with our political opponents on this project. I wouldn’t dismiss the idea out of hand; it could definitely work to our advantage.”
  5. I think anyone who tries to lecture young people about the dangers of drugs needs to have experienced them firsthand.
  6. The current owner of the bank is Swiss, but the company has changed hands six times in the past decade.

Exercise 3

I’ve given you some definitions; can you fill in the appropriate expressions containing the word hand(s)?

to help someone??????????????
to get out of control
to be very busy with something
to have a go at something (e.g. a sport)
by far (e.g. ‘it’s by far the best thing I’ve tasted’)
to act on your own initiative, to act off your own bat (because no-one else is)
to be experienced at doing something
to admit that someone deserves praise or credit

to help someoneto lend/give someone a hand
to get out of controlto get out of hand
to be very busy with somethingto have your hands full with something
to have a go at something (e.g. a sport)to try your hand at
by far (e.g. ‘it’s by far the best thing I’ve tasted’)hands down
to act on your own initiative, to act off your own bat (because no-one else is)to take matters into your own hands
to be experienced at doing somethingto be an old hand
to admit that someone deserves praise or credit“I have to hand it to you”

Exercise 4

Can you match the explanation to the idiom?

to harm someone who is good to you or does things to help youto be caught with your hand in the cookie jar
it’s better to have a small (but certain) advantage than the possibility of a bigger oneto live from hand to mouth
to be caught doing something wrong or illegal or to be caught stealing something (often money)a bird in the hand is worth two in the bush
not to know where your next meal is coming from; to survive on little moneyto bite the hand that feeds you

to harm someone who is good to you or does things to help youto bite the hand that feeds you
it’s better to have a small (but certain) advantage than the possibility of a bigger onea bird in the hand is worth two in the bush
to be caught doing something wrong or illegal or to be caught stealing something (often money)to be caught with your hand in the cookie jar
not to know where your next meal is coming from; to survive on little moneyto live from hand to mouth

At hand, to hand, on hand?

There are subtle distinctions here, complicated by differences between American English and British English.

To hand seems to be more common in British English. To me, it means an object that is physically nearby in case I need it:

“Keep your mobile phone to hand in case you need to take some photos.”

At hand means close in time or space. American English users would probably use at hand where I would say to hand. To me, it can mean something like ‘imminent’ or ‘it’s coming’ (‘retaliation is at hand’, ‘help is at hand’).

On hand means something closer to ‘available, nearby’: ‘The emergency services were on hand to give advice about heat exhaustion’.

Honestly, the distinctions are so small that it’s probably not worth worrying about whether you’re getting it wrong.

A poem to finish

Do you know this poem, one of my favourites, by Percy Bysshe Shelley?

Ozymandias

I met a traveller from an antique land,

Who said—“Two vast and trunkless legs of stone

Stand in the desert. . . . Near them, on the sand,

Half sunk a shattered visage lies, whose frown,

And wrinkled lip, and sneer of cold command,

Tell that its sculptor well those passions read

Which yet survive, stamped on these lifeless things,

The hand that mocked them, and the heart that fed;

And on the pedestal, these words appear:

My name is Ozymandias, King of Kings;

Look on my Works, ye Mighty, and despair!

Nothing beside remains. Round the decay

Of that colossal Wreck, boundless and bare

The lone and level sands stretch far away.”

Improvisation exercise (criticism)

In today’s post, I’d like to look at different ways to express criticism.

There is a plethora of verbs and expressions in English to express the idea of criticism.

Activity 1

I’ve created a word search for you. Your task is to look for 10 words that mean ‘criticise’ or ‘rebuke’. If you get stuck, you can click on the yellow ‘show word’ button.

Click on the image to begin.

Activity 2

This is a word matching game. The idea is to click on the words that belong to the same group.

Inevitably, there is an element of subjectivity here, but I’ve created four groups for you:

  • neutral register words or phrases meaning ‘criticise’
  • expressions meaning ‘criticise heavily’ (high register
  • expressions meaning ‘scold’
  • lower register expressions meaning ‘criticise’
Click on the image to begin.

Vocabulary mining

To find useful expressions in this area, all you need to do is look for articles in the press about a controversial new policy or decision by the government. Here are a few paragraphs taken from press articles.

“The speed of the plans, even with confirmed daily UK cases above 108,000 on Wednesday, and nearly 19,000 Covid patients in hospital, has brought speculation that a main motivation has been to provide a politically embattled Johnson with some good news for his mutinous MPs.”

“Downing Street has come out in strong support of the embattled Metropolitan police commissioner, Cressida Dick, after a backlash to the government’s decision to extend her time in office.”

“Allegra Stratton arrives at a moment when the government is besieged by restive backbenchers sceptical about Covid restrictions, and facing fierce criticism over the way they are being communicated.”

“The embattled Financial Services Authority last night promised a “root and branch” review into its handling of the Northern Rock crisis as it emerged that the Bank of England had provided a ÂŁ3bn emergency line of credit to help the Newcastle-based bank over the past week.

After coming under criticism earlier in the week, pressure on the Bank eased yesterday following the explanation provided for its actions by governor Mervyn King.

The Treasury and the Bank closed ranks behind Sir John Gieve, the deputy governor responsible for financial stability and a non-executive board member of the FSA.”

Improvisation exercise

Here’s a fun improvisation exercise for you. You will need to pick some kind of controversy based on current affairs. Choose a person or organisation being criticised, and the person or organisation doing the criticising.

Pick a personChoose a verb: ‘is being
’by whom?This person/organisation is
Pick an adjectiveThe result is that this person is

e.g. the Prime Ministeradmonished
rebuked
censured
upbraided
berated
crucified
pilloried
excoriated
flayed
lambasted
condemned
reprimanded
your choice!finding fault with
taking to task
coming down hard on
severely criticising
beleaguered
embattled
hard-pressed
on the back foot
floundering
under fire
in trouble
rattled
OR (lower register)
skewered
dissed
panned
blasted
clobbered
slammed
OR (lower register)in a pickle
up the creek without a paddle

Now create a sentence or paragraph along this model:

The Prime Minister has been slammed by his backbenchers for his latest proposal to remove all coronavirus restrictions. MPs have come down hard on Boris Johnson. The embattled Prime MInister is now floundering, and is hard pressed to come up with a justification given the lack of scientific backing for the proposal.

Make it as elaborate as you like!

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